Terms and conditions

Welcome to the Hotel, where excellence in hospitality meets supreme comfort. To ensure a pleasant and hassle-free stay for all our guests, it is imperative that everyone is aware of and agrees to the following terms and conditions:

1. **Reservations and Payments:**

- All reservations are subject to availability and confirmation.

- To secure your reservation, we require a deposit or valid credit card details at the time of booking.

- Full payment must be made at check-in unless prior arrangement is made.

2. **Cancellation Policy:**

- Cancellations made up to 48 hours before the arrival date will not incur any fees.

- Cancellations made after this period or no-shows will result in the full reservation charge.

3. **Check-in e Check-out:**

- Check-in time is 3:00 PM and check-out time is 11:00 AM.

- Early check-in and late check-out are subject to availability and may incur additional fees.

4. **Children and Pets Policy:**

- Children under 12 years old can stay free of charge, as long as they use the beds in the room.

- Pets are welcome in designated areas of the hotel, subject to a cleaning fee.

5. **Smoking Policy:**

- The hotel is completely smoke-free. Guests who violate this policy will be fined.

6. **Guest Behavior:**

- We expect all guests to act courteously and respectfully towards other guests and hotel staff.

- Disruptive behavior, including excessive noise, will be grounds for immediate termination of the stay, without refund.

7. **Damages and Losses:**

- Guests are responsible for any damage caused to hotel property during their stay.

- Personal items are the responsibility of the guest. The hotel is not responsible for loss or damage to valuables left in the rooms.

8. **Changes to Services:**

- We reserve the right to change or suspend services and amenities at any time for operational or security reasons.

9. **Privacy Policy:**

- All personal information provided by guests will be treated with complete confidentiality and used only for booking and communication purposes.

10. **General Provisions:**

- These terms and conditions are subject to change without notice.

- By making a reservation, guests agree to comply with all terms and conditions established by the Hotel.

By booking a room with us, you confirm that you have read, understood, and agree to all the terms and conditions mentioned above. We look forward to welcoming you for an unforgettable stay at the Hotel.